UK mainland orders are delivered free of charge. We usually ship same day for orders placed before 2pm.
We ship most of our parcels with Royal Mail, or for large items, by courier. Unless specified on the site, in stock items will normally be received in 2-5 working days. If there is likely to be any further delay, we will always try to inform you accurately either by e-mail or telephone. If your order includes an item on back order we will send available items and notify you of the expected arrival date for any items not currently in stock.
We strongly recommend ensuring that your delivery address is a manned address such as a workplace. If you wish to leave additional delivery instructions, please do so in the provided field during the checkout process, though we are obviously reliant on the driver following these on arrival. Drivers will only leave a parcel when they feel it is safe to do so. If you ask us to leave a parcel at a property without a signature, we cannot be held responsible for its subsequent loss.
Please be aware that deliveries sent to un-manned addresses may be returned to the local depot or sorting office which will create a delay. If there is no-one available to sign for a delivery, Royal Mail/courier will leave a calling card to notify you of the delivery attempt, and will then automatically try to redeliver your parcel on the following working day. If there is no-one available on the second attempt, they will again leave a calling card and will wait to hear from you to arrange a suitable time to redeliver or for you to collect the parcel.
We deliver to most countries worldwide. Delivery times and prices vary depending on the country, and will be indicated to you during the checkout process. In some instances, if there is any additional postage charge, you will be notified by e-mail or telephone with a further quote for approval.
For customers in non-EU countries, UK VAT will not be charged. The customer is responsible for any local tax, import duty and clearance fees which may be payable.